Warranties and Returns

Warranties

If you receive a defective product covered under warranty, David’s Heavy Duty Tool Sales will assist you by providing manufacturer contact information to facilitate a repair or replacement of the item as the manufacturer deems necessary.

Warranties vary by manufacturer. Contact us for details if you have specific questions.

Big Ass Tire Step Limited Lifetime Warranty

Warranty Coverage

The Big Ass Tire Step Limited Lifetime Warranty covers any defects in material or workmanship under normal use during the Warranty Period. David’s Heavy Duty Tool Sales will repair or replace your Big Ass Tire Step that is defective because of improper material or workmanship, under normal use. The customer is responsible for shipping the original product to David’s Heavy Duty Tool Sale

What does the Limited Lifetime Warranty not cover?

This Limited Lifetime Warranty does not cover any problem that is caused by mis-use or damage not caused by defects in material or workmanship. Wearable parts such as rubber bumpers or nylon washers are not covered.

What do you have to do?

To obtain warranty service, you must contact David’s Heavy Duty Tool Sales to determine the problem and proper course of action.

Returns

If within 30 calendar days from receiving your item you are unsatisfied for any reason other than a valid warranty claim, we will assist you with a product exchange so you can find the right tool for the job.

If the product can not be exchanged and you choose to return the product, a restocking fee will be assessed. The restocking fee will depend on the condition of the goods at the time of the return. Items must be returned in the original manufacturer’s packaging.

Software items are eligible for returns within 30 days if they have not been licensed. We can not accept back licensed software.

All returns must be pre-authorized by calling us at 616-591-0095. An RGA number will be assigned to all valid return requests.

Some items cannot be returned or exchanged:

  • Downloaded items and intellectual property
  • Personalized or engraved products
  • Custom built or “spec’d” products
  • Products that have been modified or tampered with including: cut, drilled, bent written on, etcetera

Unauthorized returns are not permitted. Once your item is received, it will be inspected to verify it is a valid return and we will initiate a refund minus any restocking fee. All refunds will be paid by check within five (5) business days of receiving the item.

Return Shipping

You will be responsible for paying shipping cost to return your item. Shipping costs are non-refundable.