Warranties and Returns

Warranties

If you receive a defective product covered under warranty, David’s Heavy Duty Tool Sales will assist you by providing manufacturer contact information to facilitate a repair or replacement of the item as the manufacturer deems necessary.

Warranties vary by manufacturer. Contact us for details if you have specific questions.

Big Ass/Fat Ass Tire Step Limited Lifetime Warranty

What does the warranty cover?

The Big Ass/Fat Ass Tire Step Limited Lifetime Warranty covers any material or manufacturing defects of your new Big Ass/Fat Ass Tire Step and additional components under normal use.

What does the Limited Lifetime Warranty not cover?

The Limited Lifetime Warranty does not cover any problem that is caused by misuse, abuse or damage not caused by defects in material or workmanship. Wearable parts such as rubber bumpers, nylon washers or scratched/worn paint are not covered.

How long does this coverage last?

This warranty lasts as long as you own the Big Ass/Fat Ass Tire Step. Coverage terminates if you sell or otherwise transfer the product.

What will David’s Heavy Duty Tool Sales do?

David’s Heavy Duty Tool Sales will replace or repair any defective or malfunctioning part at no charge. You must pay return shipping to David’s Heavy Duty Tool Sales. We will repair or replace your Big Ass/Fat Ass Tire Step within 72 hours upon return to us.

How do you get service?

In order to be eligible for service under this warranty, you MUST return the warranty registration card that came with your purchase within 30 days of purchasing the Big Ass/Fat Ass Tire Step.

Returns

If within 30 calendar days from receiving your item you are unsatisfied for any reason other than a valid warranty claim, we will assist you with a product exchange so you can find the right tool for the job.

If the product can not be exchanged and you choose to return the product, a restocking fee will be assessed. The restocking fee will depend on the condition of the goods at the time of the return. Items must be returned in the original manufacturer’s packaging.

Software items are eligible for returns within 30 days if they have not been licensed. We can not accept back licensed software.

All returns must be pre-authorized by calling us at 616-591-0095. An RGA number will be assigned to all valid return requests.

Some items cannot be returned or exchanged:

  • Downloaded items and intellectual property
  • Personalized or engraved products
  • Custom built or “spec’d” products
  • Products that have been modified or tampered with including: cut, drilled, bent written on, etcetera

Unauthorized returns are not permitted. Once your item is received, it will be inspected to verify it is a valid return and we will initiate a refund minus any restocking fee. All refunds will be paid by check within five (5) business days of receiving the item.

Return Shipping

You will be responsible for paying shipping cost to return your item. Shipping costs are non-refundable.